Sunday, October 23, 2005

NAV Corp. 7.6 Quarantine Fails

After I logged in as the local administrator, Norton AntiVirus Repair Wizard reports that a virus was detected. I step through the wizard and attempt to quarantine the infected items, but this fails.

  1. Updates installed
  2. Repair quarantined items?
  3. Repair fails

Resolution

I ran a full virus scan, manually, and when it came up clean I cleared out Quarantine. See my next posting for details.

Screen Shots

Updates installed

Repair quarantined items?

Repair fails

Checking Up On Infected Files

In NAV Corporate 7.6, I tried to remove one of the infected files from today's scan results:
  1. Right-click on a file name in the Virus History listing
  2. Select Move to Quarantine... Quarantine fails ambiguously
  3. Select Delete Permanently... Removal fails ambiguously
See the screen shot below for a sample ambiguous message. Resolution: Run a complete scan, after ensuring the definition files are current. No viruses discovered, so I cleared out the Quarantine: View > Quarantine, select all, delete. Screen Shot Removal fails ambiguously